Last Updated: [01/07/2025]
Privacy Policy
Introduction
Keller Williams Realty Phoenix (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you opt-in to our SMS communication services.
Types of Information Collected
We may collect the following types of information:
- Personal Identifiers: Name, phone number, and email address.
- Transactional Information: Appointment details, inquiries, and responses.
- Usage Data: Metadata, such as timestamps of messages and delivery confirmation.
How Information is Collected
We collect information:
- Directly from You: When you provide your phone number and consent to receive SMS messages.
- Automatically: Through metadata associated with SMS communications.
- Through Interactions: When you respond to messages or contact us directly.
Purpose of Data Collection
We use the information we collect to:
- Send transactional SMS communications, such as reminders, confirmations, and notifications.
- Improve our services and personalize communications.
- Fulfill legal and regulatory obligations.
Data Security Measures
We employ industry-standard practices to safeguard your information, including:
- Encryption of sensitive data.
- Regular security audits.
- Limited access to personal information by authorized personnel only.
Data Sharing Practices
- We do not sell or share phone numbers or SMS data with third parties for marketing purposes.
- Information may be shared with trusted service providers solely to deliver SMS communications on our behalf.
User Rights You have the right to:
- Opt-out of SMS communications at any time by replying “STOP.”
- Access, correct, or delete your personal information by contacting us directly.
Contact Information
for Privacy-Related Inquiries If you have any questions or concerns about our privacy practices, please contact us:
SMS Consent
SMS consent and phone numbers will never be shared with third parties or affiliates under any circumstances.
Terms and Conditions
Messaging
Frequency Message frequency may vary based on your interactions with our services. You may receive in some cases up to 20 messages per week.
Example:" Hello, please arrive early to the scheduled meeting today. Reply STOP to opt-out at any time.”
Potential Fees for SMS Messaging
Standard message and data rates may apply based on your carrier’s pricing plan. Fees may vary for domestic or international messages.
Opt-In Method
You may opt-in to receive SMS messages from Keller Williams Realty Phoenix in the following ways:
- Verbally, during a conversation.
- By submitting an online form.
- By filling out a paper form.
Opt-Out Method
To opt out of receiving SMS messages, reply “STOP” to any SMS message you receive. Alternatively, contact us directly to request removal from our messaging list. Please allow up to 30 days to process your request.
Types of SMS Communications
If you have consented to receive text messages from [Company Name], you may receive:
- Appointment reminders.
- Follow-up messages.
- Billing inquiries.
- Promotions or offers (if applicable).
Example:"Hello, this is a friendly reminder of your upcoming appointment with John at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
This document is designed to comply with all relevant legal requirements and The Campaign Registry (TCR) guidelines for SMS communications. If you have additional questions or need support, please contact us.